Frequently asked questions
Do you ship internationally?
Yes we ship internationally to all countries via India Post. International orders can be placed only via email at present not via the website. Please email us at contact@theloomandlore.com to place your order, or for any queries you may have.
What payment methods do you accept?
We currently accept UPI and bank transfers for orders within India.
For international orders, we prefer WISE, however we are happy to find alternate options based on your convenience. Please email us at contact@theloomandlore.com and we’ll assist you with payment. International payments are not yet enabled directly on the website.
How much does shipping cost and how long will it take?
Shipping within India is free.
For international orders, shipping costs will be shared based on your location. Please email us at contact@theloomandlore.com for details.
Once your order is dispatched, we’ll share tracking details with you.
Can I return or exchange an item?
Our garments are made in limited quantities using exceptional handwoven textiles. For this reason, we do not accept returns once purchased.
We're committed to helping you choose the right garment before you place your order. If you'd like any help, we're can assist with:
- Sizing recommendations
- Additional measurements
- Photographs or videos
- Styling advice
We're happy to answer as many questions as you need before you buy.
Alterations
If your garment needs minor fit adjustments, we'll be happy to alter it for you.
If something isn't right
If you receive the wrong item or your garment has a manufacturing defect, please contact us within 48 hours of delivery. We'll resolve the issue at no additional cost.
Need help?
If you have any questions before or after placing your order, please feel free to get in touch.
Email: contact@loomandlore.com
WhatsApp: +919845206151
How can I contact you?
You can email us at contact@theloomandlore.com or DM us on Instagram. We aim to respond within 24 hours.